What credit/debit cards can I use?

You can use a number of popular credit cards such as Visa and Mastercard. You can also use Switch or Laser cards on the site also.

Please note that Laser Cards can only be used to pay for transactions in Euro. You cannot process an order in Sterling or Dollars with a laser card – a credit card will be required.

Similarly Switch/Maestro UK cards can only be used to pay in Sterling. You cannot process an order in Euro or Dollars with a Switch/Maestro UK card. (Switch/Maestro International cards can be used in different currencies.

How safe are my credit/debit card details?

Extremely safe. We work in partnership with two major banks to ensure that all of your details are safe and secure. When you enter your credit card number on the site, it is encrypted before being stored, so it is not visible to any computer users. For additional security, we do not store the CV2 number and a transaction cannot be completed without it.

How do I pay for my order?

When you make your first order, (via ADD TO CART), you will be asked for to create an account with your personal, unique username and password. Once that is done and you have also entered your shipping address then you are ready to proceed to CHECK OUT or to continue add more items to the order.

Once you reach CHECK OUT you will be asked to accept our TERMS and CONDITIONS.
On acceptance of the Terms and Conditions you will enter your CREDIT CARD details.
The next step will be to REVIEW YOUR ORDER (you may edit or delete your order at this point also).
Finally you SUBMIT your order and you are done.
You will receive an email notification confirming our acceptance of the order.
We will confirm a booking or ship an item as appropriate for the order.

How long will my order take?

Shipping times to different destinations will vary. While every effort is made to deliver your order on time, some delays beyond our control may occur. You will receive an e-mail confirming that your order has been shipped and indicating the estimated shipment time.

Estimated Delivery Times

From Destination Business Days to Deliver Ireland (IE) Ireland 2-5   UK 4-7   Europe 7-10   USA/Canada 10-14   Japan/Australia/New Zealand 10-14   Other 10-14

What are your Refund, Return and Cancellation Policies?

If for some reason we are unable to deliver because of an error or oversight on our part we will compensate by providing a replacement voucher or a refund.  However, if we do not have sufficient notice (ie 48 hours) ithe voucher will be delivered and charged for as normal.

Vouchers cannot be returned - however voucher dates can be used any time  once inside the expiry date and pending availability of the boat. Angling Charter bookings can not be returned but can be changed with at least 1 weeks notice to another date pending availibility of the boat.

Certain forces outside our control may result in a charter date  being delayed in which case we will not be held responsible.  In such a case we would endeavour to inform you of this as soon as we are aware of it. We will make every effort to provide another suitable date pending availibility of the boat or offer a refund.

Can I save an order for later?

No. When you add items to your basket, the system will automatically empty your basket after 30mins if you do not complete you order. This prevents users from tying up resources on incomplete orders and possibly making the charter boat unavailable to other customers.

End FAQ